Err

Delivery Policy 


Purpose

To ensure that D2TIME consistently deliver to it's customers and meet their obligations and relevant legislative requirements in the sale of goods proposed online for the customer.


Proof of Transaction

The records stored in D2TIME's computer systems under reasonable safety conditions are considered proof of communications, orders and payments made between the parties.

Purchase orders, invoices and delivery notes are stored on a reliable and durable system and can be produced as evidence.


Product Information

Every effort has been made to ensure the accuracy of the information presented on WWW.D2TIME.CO.UK. D2TIME or its suppliers shall not be held liable for the consequences, accidents, or special damages arising from electronic transmissions or the accuracy of transmitted information, even in cases where D2TIME was aware of the possibility of such damages. Manufacturer and brand names are only used for identification purposes. Product photos, descriptions and prices are non-contractual.


Validity Period of Offer/Sales and Prices

Our offers/sales and prices are valid for the day the site is consulted and are subject to change without notice. Sale items cannot be purchased in conjuction with other offers or discount code. This does not affect your statutory rights


Delivery Terms

Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service.

Please note that whilst every effort is made to ensure all products leave our premises in perfect condition, on the rare occassion that it isn't 100% right, the customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge.

No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of reception.

As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse D2TIME, who will deliver a new, identical package to the customer free of charge.

We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes.


Loss or Damage in Transit

D2TIME will not be responsible for damage or loss of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered unless the customer gives written or email notice of a claim to D2TIME and the carrier within three (3) business days of delivery.

In the event of damage of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered, you have the right to either exchange , or refund that item. Please follow our returns procedure and choose reason code' F' when completing the returns form. 


Delivery Errors

The customer must inform D2TIME immediately (the same day or, at the latest, the first business day following delivery) concerning any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order.

Any claim made after this time period will be rejected subject to D2TIME Customer Services Manager decision .

All claims must be made in writing and sent to [email protected] or Customer Services Dept, 8th Floor, Suite 4, St James's House, Pendleton Way, Salford, M6 5FW, United Kingdom.

Any claim that does not respect the rules defined above cannot be taken into account and releases D2TIME of any responsibility to the customer.

In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to D2TIME in whole, in its original packaging and in perfect condition to Customer Services Dept,8th Floor, Suite 4, St James's House, Pendleton Way, Salford, M6 5FW, United Kingdom.

For claims to be accepted, the customer must first make a declaration to D2TIME concerning any returns and receive and D2TIME's consent. If accepted, the customer will ship the package to Customer Services Dept,8th Floor, Suite 4, St James's House, Pendleton Way, Salford, M6 5FW, United Kingdom.

Shipping fees shall be at D2TIME's expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return.