D2Time is happy to receive repairs via post, however we do request that in the first instance the 'Watch Repair Form' is completed and emailed out to us. Once this is received, you will receive a call from a member of our team by telephone to discuss the repair as soon ASAP!
Our watches are warranted for two years from the date of original purchase against defects from workmanship. During the two year warranty period, D2time will repair the watch at no charge if it is defective. To obtain service under this limited warranty, the watch must be sent to our authorized service location. The watch should be original receipt of purchase or information that can allow us to check for your order in our systems i.e name of purchaser, address and or contact number. To prevent damage, we recommend shipping the watch by insured mail in a carefully wrapped package. Our warranty does not cover the batteries, crystals, straps, case covers or damage to the movement caused by humidity or moisture due to mishandling.
We offer a comprehensive service to cover repairs for all types of watches and is backed up by comprehensive stock of spares to fit many modern watches we receive every day.
What Does The Repair Entail?
Just like any other machine, it has mechanical parts that require special oils and greases. All full services carried out by our watch technicians are guaranteed for 1 year from the date of dispatch. Our services covers every requirement from a simple battery replacement to a complete service, cleaning or re-movement.
How Long Do Repairs Take?
Our turn around times for repairs is normally 7 days but the guidelines below are just incase we are waiting for parts:
Battery & pressure test - 10 days
Quartz service - 14 days
Mechanical service - 21 days
For watches that have been repaired and invoices issued that have not been paid, the watch(es) is destroyed after 21 DAYS. Where customers have been intouch with our customer services team a note will be added to the system to advise the watch technicians on the new status of the repaired watch which will normally be extended for a maximum of 7 DAYS.
Prices excludes spare parts. When having a standard service on your watch, all other repair work including fitting crystals is usually included in the service price unless it is extensive. Case and bracelet cleaning is also included in the price, but not polishing.
Click To Download Watch Repair Price List. doc
Water proof testing is included or wet if requested. When we receive your watch, we will examine it and confirm the repair costs by email/phone. We will only undertake the repair once we receive confirmationthat you accept the price, otherwise your watch will be returned to you once a payment of £40.00 is made to cover the estimate, post, packing and insurance. All prices include VAT where applicable.
When returning products under warranty, please note that the customer is responsible for the postage return fee unless otherwise agreed in writing by our customer services team. If you are sending in a watch please enclose the 'Watch Repair Form'.
Click To Download Watch Repair Form. doc
Click To Download Watch Repairs Price List. pdf